Do Not Stay At Super 8 Eau Claire 6260 Texaco Dr., Eau Claire WI 54703

I travel a lot on business and as such have become a Diamond Member of Wyndham. That being said, as I have always said, Super 8 hotels lack consistency. That is to be said about the quality of the room as well as the quality of customer service and other factors. Traveling as much as I do I do take note of the hotel rooms to stay in, and ones to avoid.

The Super 8 at 6260 Texaco Dr. Eau Claire, WI 54703 is one to avoid.

It's just not a good hotel. The area is seedy, the room is mediocre, and the entire hotel seems like something from the past. It's not a great place to stay for anyone.

What made it worse is that there was an outage for the cable. I went to the front desk and said I understood that the outage was not their fault, but that I was a diamond member and I wanted a discount for my room due to the fact that I could not watch TV. I do not want anything for free, rarely ask for discounts, and always pay my way.

The woman at the front desk did not care about my issue. She said there would be no discount because it was "not her fault." And when I mentioned that I was a diamond member she actually seemed to be angered by this.

"You get PERKS," she said.

"Not tonight," I told her.

I told her I would never stay at her hotel again and she told me, a diamond member who spends over $6000 a year in Wyndham hotels that she "was sorry to hear that but there is nothing I can do for you."

That is not customer service. For someone at the highest level of rewards that was not customer service. I was not treated like a diamond member. I was treated like any other one night stay that happened to rent a night at their hotel.

I have been treated MUCH better at other Wyndham hotels. But this one? Nope. I will never stay here again based on the condition of the hotel AND the lack of customer service, especially the lack of customer service for a member who has reached the highest level and who spends over $6000 a year on their hotels.

Never again.